Support
Tharo help for subscriptions, backup, sign-in, and account deletion.
Contact
Email [email protected]. We typically reply by email to the address you write from.
Restore purchases
- Open Tharo → Settings.
- Sign in with the same account you used when you subscribed.
- Under AI Coach, tap Restore purchases.
- If restore fails, confirm you are signed into the same Apple ID or Google Play account that purchased the subscription.
Manage subscription
Cancel or change billing in your store account. Deleting Tharo does not cancel a store subscription.
Cloud backup and restore
- Sign in with the same account you used to back up.
- Backup uploads a copy of your on-device data (including AI chats if present). Keep a stable network connection during backup or restore.
- If restore fails, try again when online. Contact support with the time of the attempt and whether you saw an error message (do not send passwords).
Sign-in troubleshooting
- Check email spelling and password.
- If you just signed up, open the confirmation email. On your phone, tap Open in Tharo. On a computer, choose Confirm in this browser, then sign in in the app. If the link expired, open the app, go to Sign In, and tap Resend confirmation email.
- If you forgot your password, in the app go to Sign In, then Forgot password. Open the email and set a new password on that page, then sign in with the new password.
- Use the same email for purchases, backup, and AI Coach.
- If you cannot access the account at all, email support from a working address and describe the problem.
Delete your account
Prefer deleting inside the app when possible (Settings → Delete Account) so this device’s local data can be wiped after cloud deletion. You can also use our external deletion page required for store compliance: